How to Reset Your Online Banking Password

Resetting your online banking password is a straightforward process that ensures you can quickly regain access to your account if you forget your security code.

Follow the steps below to reset your password:

1. Gather Your Logon ID:
   • Before beginning the reset process, make sure you have your Logon ID (username) on hand. This is necessary to verify your identity.
2. Access the Log on Page:
   • Navigate to the online banking Log On page. You will find the option to reset your password on the right side of the screen.
3. Click “Forgot Security Code (Password)?”:
   • • On the Log On page, click the “Forgot security code (password)?” link. This will initiate the password reset process.
4. Confirm Your Logon ID:
   1. Enter your Logon ID when prompted. This step confirms your identity and helps secure your account.
5. Receive a Temporary Code:
   • After confirming your Logon ID, a temporary code will be sent to the email or phone number linked to your account. This code is essential for resetting your password.
     Tip: If you don’t see the email in your inbox, check your spam or junk folder. Sometimes, emails with temporary codes may be mistakenly filtered into these folders.
6. Use the Temporary Code to Reset Your Password:
   • Enter the temporary code when prompted and follow the instructions to set a new password.
   • Make sure your new password is strong and unique to enhance the security of your account.
     • Must be at least 8 characters long
     • Must have at least 1 number
     • Must have at least 1 Uppercase character
     • Must have at least 1 Lowercase character
     • Must have at least 1 Special character (ex. @ $ % ^ & !)

By following these steps, you can securely reset your online banking password and regain access to your account. If you encounter any issues, don’t hesitate to contact customer support for assistance.